Pension Analyst, Quality Assurance

Our mission is to provide a secure, valuable, and sustainable workplace retirement solutions for Canadians. At CAAT, we live our values of integrity, impact, and teamwork every day.The Pension Analyst, Quality Assurance is integral to the success of the Employer Services team, and to CAAT’s guiding mission and growth strategy. In this role, you will conduct comprehensive assessments to ensure that our tools, processes, and systems meet the highest standards for our team, members, and employers. You will be responsible for performing ongoing quality assessments, defect analysis, User Acceptance Testing (UAT), and supporting system and product rollouts to ensure seamless administrative readiness.We are looking for someone with : A College Diploma or University Degree, with a minimum of 3 years of experience in Multi-Employer Pension Plans (MEPP), public sector pension administration, or with an outsourcing service provider.A strong understanding of pension administration processes, systems, pension plan texts, and applicable legislation.Hands-on experience in testing and documenting system changes, new functionality, and system updates within a pension administration environment.Experience in implementing new pension systems, including familiarity with testing methodologies, defect analysis, quality reviews, and maintaining data integrity.Experience in auditing and conducting quality reviews to ensure compliance with internal controls and data accuracy.Proficiency in Microsoft Excel, with experience using SQL or Power BI considered an asset.Certifications such as the Pension Plan Administration Certificate (PPAC), Certified Employee Benefit Specialist (CEBS), or Certified Benefits Professional (CBP), and certifications in Project Management (PMP), Six Sigma, or Agile are valuable assets.The successful candidate will demonstrate : Strong analytical and problem-solving skills, with a keen attention to detail and a solid mathematical aptitude to identify and address complex issues.Clear and effective communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.Exceptional judgment and decision-making abilities, particularly in high-pressure situations, ensuring the best outcomes for both the team and the organization.Collaborative mindset, with a proven ability to work effectively in teams, build relationships, and contribute to a positive, supportive work environment.Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced, dynamic environment.Once here you will : Conduct quality reviews of high-risk cases, such as pension life events and lump sum payments, and perform transaction, batch process, and post-payment audits to identify system gaps, mitigate risks, and ensure compliance with applicable regulations.Provide training and ongoing support to the pension administration teams on system updates, process changes, and new functionalities. Lead ad hoc training sessions and contribute to continuous process improvement initiatives.Facilitate change management efforts within the pension administration teams by facilitating process improvements, documenting changes, and ensuring smooth adoption of new systems, tools, and practices.Conduct User Acceptance Testing (UAT) by developing detailed test matrices, identifying key test scenarios, executing test cases, and analyzing results. Collaborate with IT to address defects and ensure system readiness for production use.Identify, document, and analyze defects in system processes and functionalities, working with IT and other stakeholders to prioritize and resolve issues. Regularly update procedures, training materials, and process documentation to reflect system changes and improvements.Collaborate with cross-functional teams (e.g., Member Services, Employer Services, IT) to resolve issues and support QA initiatives.Step into CAAT - where your work is both rewarding and meaningful, growth is a constant, fun is the way we roll, and your impact is real! If you meet most of the criteria above, we would love to connect with you. Our commitment to you as a CAATster : We’re about growing together and creating impact in a collaborative and caring environment!Comprehensive & Holistic Care : Your dedication deserves appreciation! At CAAT, we celebrate the complete you, prioritizing your well-being above all. Our all-encompassing employee programs are designed to cater to every aspect of your life and well-being, ensuring you feel cherished and valued. We provide a competitive Total Rewards program based around your physical, mental, and financial wellness. This includes, but is not limited to, your compensation, paid time off, health and dental benefits, wellness programs, wellness incentives, and (of course) a defined benefit pension plan. Growth Opportunities : Embrace a vibrant, ever-evolving environment at CAAT, where growth is not just a goal, but our way of life! We're expanding and transforming constantly, which means endless opportunities for you to adapt, innovate, and learn. As we grow, so do you. Let’s make a difference together!A Culture of Collaboration and Fun : We're a team that works, grows, and celebrates together. At CAAT, you belong to a collaborative, inclusive and lively environment that sparks creativity and fosters open communication.Making a Difference, Together : We're on a mission to secure a better future for Canadians. Your meaningful contributions go beyond the workplace, touching lives and making a significant societal impact. Work that truly counts!But don't just take our word for it! We’ve consistently been recognized as one of Canada's Most Admired Corporate Cultures, as one of Greater Toronto's Top Employers, and one of the Best Places to Work. Learn more about us by visiting www.caatpension.ca / careersDiversity, Equity, Inclusion, and Belonging : Diversity, Equity, Inclusion, and Belonging (DEIB) at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at [email protected] or call Human Resources at 416-673-9000for assistance.