A leading retail corporation is seeking a Workforce Analyst to enhance contact center operations in Mississauga. The role involves managing scheduling, improving service levels, and ensuring efficient resource allocation. Ideal candidates will have over 5 years in the contact centre field, with specific experience in workforce management software. This position offers a competitive salary range of $64,700 - $88,990 depending on experience.
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Senior Contact Center Workforce Planner • Mississauga, Peel Region, CA