Customer service claims agent 12 months contract

Our client, a company specializing in retail, is looking for a customer service claims agent on a 12-month contract.Salary 48K Workplace LavalMonday to Friday from 7 a.m. to 3 : 30 p.m. in person The incumbent acts as the first point of contact for operators and customers in all matters relating to insurance claims. He / she handles claims following bodily injury, breakage or damage to company property / buildings or third-party property, as well as automobile fleet claims.Responsibilities : - Act as a resource person for operators in the event of a claim for bodily injury, breakage or damage to company or third-party property / buildings, as well as fleet claims;- Coordinate claims files according to established protocols (e.g. billing and / or reimbursement);- Follow-up with operations, customers and insurer and / or claims adjuster;- Handle telephone complaints related to customer service claims;- Synthesize documents required for the production of various statistical reports;- Answer calls and e-mails;- Provide administrative support for the Insurance and Claims Department;- Intervene and deal with various stakeholders.Profile sought : Education : - DEC in secretarial or administrative studies;Experience : - Minimum of one year of relevant experience in customer service (telephone);- Experience in administrative support (an asset);- Experience in the insurance sector and in claims file management will be considered an asset.Knowledge and skills :  - Excellent command of the Office suite;- Thoroughness, organizational skills and ability to manage priorities;- Diplomacy, autonomy;- Excellent communication skills; the role requires collaboration with global teams.Benefits after 3 months- Group insurance program : you can choose the coverage that best suits your needs and add optional insurance (health and dental care, long-term disability, life insurance, health management account).- Pension plans- Share purchase plan- Paid time off : Recharge your batteries with paid time off, including vacation, sick and personal days to help you maintain a healthy work-life balance.Other benefits : - Employee discount.- Training and development : Develop your skills and advance your career with ongoing training and development opportunities, including workshops, seminars and online courses.- Recognition and rewards - Mentoring program Excel personnel inc. acts as a third party in the recruitment process. By applying, you consent to the sharing of your application. All personal information collected will be handled in accordance with our Privacy Policy.