Pre-Sales Support Engineer

Offered Salary

Negotiable

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The Pre‑Sales Support Engineer’s role is to support the Gqeberha sales team in ensuring that the solutions offered by Technoswitch meet the specified functional criteria and that the quotations submitted by the Gqeberha sales team are accurate.

Duties and Responsibilities

• Assist the Gqeberha client base with fire detection and suppression designs, providing advice on suitable solutions.
• Assist the Gqeberha sales team with fire detection and suppression designs, providing advice on suitable solutions.
• Correspond regularly with existing and new international consultants via email and telephone.
• In conjunction with the sales team, maintain an accurate database of these consultants.
• Represent the company at local promotional activities.

Support

• Provide first‑level product support to Gqeberha clients.
• Attend site visits with clients to assist with system design.
• Provide product demonstrations to clients on an ad‑hoc basis.
• Assist with on‑site commissioning and fault finding on systems when required.
• Create training schedules and organise venues for external training in consultation with the Training Manager.

Training & Technical

• Assist the Technical Manager as required.
• Assist the Training Manager as required.
• Update the ERP system with all technical assistance cases.
• Provide training to Gqeberha clients on Technoswitch products.

Key Performance Indicators

• ERP case management
• RMA case management
• Number and accuracy of BOQs and designs generated
• Number of external training sessions delivered

Desired Experience and Qualifications

Qualifications

• National Diploma (N6) or Bachelor’s degree in Electronics or a related field

Experience

• At least three years of relevant pre‑sales experience
• Proven track record in system design and generating accurate BOQs
• Demonstrated ability to deliver technical demonstrations and presentations to customers
• Advantageous: Industry‑specific knowledge of fire detection and suppression
• Excellent written and verbal communication skills
• Proficient in preparing professional proposal documentation
• Fully computer literate

How To Apply?

• Submit your CV directly to our email.
• Apply online via our application portal.
• Ensure your CV includes relevant experience and skills.
• We will contact shortlisted candidates for interviews.
• Applications are reviewed on a rolling basis, so apply early!
• If you have questions about the role, feel free to contact us before applying.

Frequently Asked Questions

How do I apply for a position?

You can apply by sending your CV to our email or through our online application portal.

Why should I include in my application?

Make sure to include your updated CV, highlighting relevant experience and skills for the role.

When will I hear back after applying?

We review applications on a rolling basis and will contact shortlisted candidates for interviews.

Ready to join the Technoswitch team? We’d love to hear from you!