IT SECURITY TECHNICIAN

Location : Owen Sound, Ontario

Type : In the Office

We are currently looking for an enthusiastic IT Security Technician to join our team! The IT Security Technician is an integral part of the IT Security & Compliance Specialist team, assisting in safeguarding the organization's infrastructure and data from security threats. Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is proudly Canadian. We are an employee-owned company with over 1300 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

Key Responsibilities

• Review, categorize and assign incoming tickets, phish reports, quarantine, etc.
• Triage and troubleshoot Cybersecurity issues
• Provide best practice process to end-user for use of IT resources
• Maintain and manage end-user hardware, software, and subscriptions
• Maintaining technical diagrams, and documentation including Incident Response plans
• Cybersecurity software configurations, maintenance, deployment and supported hardware
• Collaborate on and coordinate tasks with other members of the IT Team, including data storage and backup systems
• Meet project deliverables and timelines as assigned
• Scope and manage change management requests to IT Cybersecurity resources
• Provide remote support to users over shared session and phone
• Resolve help desk tickets as assigned
• Other related duties as assigned

Ideal Qualifications

Why Work With Troy?

Troy offers an excellent compensation and comprehensive benefits package. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

Accommodation

Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

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