Housekeeping Supervisor -Cathedral Mountain Lodge

Job Description

Job Description

Housekeeping Supervisor

Department : Housekeeping

Reports to : General Manager

General Description :

The Housekeeping Supervisor is part of the Cathedral Lodge housekeeping team responsible for maintaining the cleanliness of guest accommodations, lodge and grounds. The Housekeeping Supervisory is accountable for; training team members, maintaining linen and cleaning supplies inventory, scheduling, maintain a wage and expense budget and ensure all areas of the guest rooms, lodge and surrounding areas are kept in immaculate condition. The Housekeeping Supervisor is expected to attend weekly supervisor’s meetings, be committed to creating / maintaining a strong team-oriented work environment, as well as, have a strong working relationship with the General Manager, VP of Hotels & Ownership. This position is a working team member of the housekeeping department.

Essential Duties and Responsibilities :

Housekeeping Operations

• Ensure quality guest experience by providing consistent and efficient service and highest level of cleaning on a consistent basis,
• Supervise the performance of Housekeeping Attendants and general cleaning and take appropriate action to correct deficient conditions, behaviour, and work practices,
• Inspect guest cabins, guest areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security,
• Responsible for marking & grading guest rooms for bonus purposes,
• Ensure schedules for team members meet requirements of the lodge and guest arrivals / departures,
• Promote outstanding Guest relations, ensure all guest comments from Front Desk are communicated to team members and recognition is on a daily basis, as well as,
• Monitor and handle guest complaints / comments and guarantee a seamless guest experience,
• Accommodate guest requests for Housekeeping items or additional supplies in a timely and courteous manner.
• Communicate consistently, promptly and daily with Maintenance and Front Desk team and to ensure total guest satisfaction is met and / or exceeded,
• Ensure system in place for Housekeeping team for all lost and found items to Front Desk,
• Maintain a clean and organization housekeeping room,
• Actively promote a safe work environment. Promote “Safety First”,
• Promote the use and purchase of environmentally sensitive cleaning products / procedures,
• Follow all procedures outlined in the emergency manual,
• Performs additional responsibilities, as requested by the VP of Hotels and General Manager.

Leadership & Development

Safety Responsibilities

Core Competencies :

Qualifications :

Working Conditions :

Details :

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