Collections Operations Supervisor

THE ROLE

The client is a US-headquartered, dual-listed corporation with $8 billion in global revenue, looking for a Collections and On-Route Safety Operations Supervisor to work 20% in the office, and 80% on the field , supervising a team of 18-25 truck drivers to ensure on-road policies are followed, assigned routes are on schedule, and track performance from multiple routes running from Surrey all the way to Horseshoe Bay.

Looking for someone knowledgeable of the routes in the Lower Mainland and the Island, as well as someone who holds a Class 3 Driver's License , preferably. Having strong supervisory experience is a must, working with tenured and newer employees, managing different personalities.

Shift times for this position range between Sunday to Thursday OR Tuesday to Saturday.

Sunday is a 5 am start, Monday-Thursday is 10 am to 7 pm.

Must be available between 5 am and 7 pm.

RESPONSIBILITIES :

• Direct and coordinate the daily activities of several service routes to ensure operational targets are met.
• Analyze route performance data to identify trends, efficiencies, and areas for improvement.
• Perform regular field evaluations and operational reviews to confirm compliance with company standards and regulatory requirements.
• Ensure all operators conduct required safety checks and equipment inspections before and after shifts.
• Work closely with dispatch and support teams to resolve service issues, schedule repairs, and maintain uninterrupted operations.
• Organize staffing schedules and route coverage, maintaining active communication with employees throughout the workday.
• Address performance concerns through coaching and formal corrective action when required.
• Lead investigations into workplace incidents by gathering information, identifying root causes, and implementing corrective actions to prevent recurrence.
• Promote and administer workplace safety programs, including training sessions, safety briefings, and documentation of compliance activities.

REQUIREMENTS :

COMPENSATION :

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