Service BDC

Forbes GM is a proudmember of the AutoIQ Dealership Network  that consists of 16 physical dealerships throughout Central and Southern Ontario representing multiple brands including : Luxury (BMW, Lincoln), Import (Hyundai), & Domestic (Ford, GM, Chrysler) as well as AutoIQ.com, our online retail store.We are ambitious, innovative andforward-thinking and we strongly believe that our people are our greatestasset. As lifelong students of our craft, we pursue improvement at every turn.We do not settle for “Best” because our quest to improve and grow doesn’t havea finish line.

We are currently seeking an Appointment Coordinator to join our team of customer focused professionalswithin our high volume and process-driven Dealership.

Purpose / Summaryof Position :

Thisrole is responsible for providing a consistently exceptional customerexperience, following established processes and procedures for their role andachieving targeted goals and objectives. This role is also responsible forongoing collaboration with fellow team members and improving efficiencieswhenever possible. Responsibilities include :

• Handle all incoming service calls and emails for service appointments
• Advise and promote recommended scheduled maintenance
• Answer customer inquiries, concerns and provide assistance where
• Input and maintain vehicle / customer information in the computer system
• Complete outbound reminder calls and emails to schedule appointments
• Identify and escalate customer concerns with the management team usingour process

Required Qualifications :

Our idealcandidates understand thatcustomers have a choice in where they purchase and service their vehicles, andtherefore demonstrate a commitment delivering unparalleled service to show ourcustomers real value for their hard-earned money.

• Passionfor delivering a consistently exceptional customer experience
• Abilityto multi-task between computer programs while maintaining engagement andrapport with customer on the phone
• Energizedby challenges; driven to improve efficiencies, learn and grow
• Proactive self-starterwith a desire for accountability
• Operateswith the highest level of integrity
• Exceptionalinitiative, high energy and positive attitude
• Processdriven with impeccable organization and prioritization abilities
• Abilityto analyze a problem and provide an effective solution in a fast-pacedenvironment
• Impeccablefollow-through and commitment to achieving targeted goals and objectives
• Experiencewith Quorum or Dealermine an asset

Candidates must possess :

• MinimumHigh School Diploma
• Post-SecondaryEducation Preferred
• Previouscustomer service / administrative experience required

Why We’re Awesome :

• Operatingpartner infrastructure : We provide opportunities for advancement all the way upto ownership in the business
• SharedCore Values and Operating Principles across our dealership network
• Commitmentto an exceptional employee experience
• Fullbenefit programs & competitive compensation plans
• Employeeand Family Assistance Program
• Collaborativework environment, group support and ongoing training.