Health Services Scheduling Coordinator- Permanent Part-Time

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”

Pay Range

$25.30 - $29.91/hour (placement on salary range as per Collective Agreement)

As a Health Services Scheduling Coordinator, you will help our clients maintain their independence and brighten their day by fielding client calls and ensuring their services are scheduled in a timely manner. You’ll work in a fast-paced high energy customer service center, communicating with clients, families, funders and clients’ Health Care Teams including Personal Support Workers, Nurses and Rehab Service Providers. You’ll be supported by a passionate team and state-of-the art technology that enables you to coordinate services, accept new client referrals, schedule service changes and maintain client service plans. You will be supporting both Nursing and PS coordination desks.

Shift option available:

• Any shift between 6:30am–9:30pm: Monday to Friday (with rotating weekends including the STAT Holidays.)

Key Areas of Accountability:

VHA's Health Services Scheduling Coordinator have the following key areas of accountability, but not limited to:

• Process referrals, assignments, and scheduling services for the assigned program, handling highly sensitive and confidential information related to clients, funders and health care providers.

• Coordinate and schedule new cases and service changes in compliance with funder referral orders and authorized service plan levels as well as maintain schedules on an ongoing basis with regard to clients’ future and changing needs.

• Ensure that all referral and staff (PSWs, nurses, Rehab Service providers) assignment processes/changes are documented and maintained.

• Regularly communicate with clients, caregivers, and funders.

Required Qualifications:

• Post-Secondary School Education: a certificate/diploma in healthcare education is preferred.

• Minimum of three years related work experience in a healthcare organization/agency (preferably in the community) or in an administrative position that required extensive scheduling.

• Excellent telephone skills—the ability to interact professionally with callers.

• Strong organizational skills with attention to detail and the ability to prioritize multitask and change priorities and direction easily.

• Excellent communication and interpersonal skills.

• Must be able to support client needs that are consistent with our client and family-centered approach and provide the client and family with a positive experience with each contact.

• Knowledge of the GTA and TTC routes or relevant contracted areas.

• Strong computer and data entry skills.

• Satisfactory completion of technical skills tests required.

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. I