Our client has an immediate requirement for a Senior Tier II IT Support Analyst with educational institution experience to provide technical support to various locations in Calgary.
Great Permanent Opportunity!!!
Must Have :
- 5+ years of IT Support experience
- Knowledge of TCP / IP, LAN / WAN / Ethernet, switching, wireless solutions, VOIP
- End-user device configuration and troubleshooting, including device imaging, MDM management, device
- Classroom Audio-Visual technologies experience
- Windows 11 imaging and deployment experience
- Experience and familiarity with K-12 technologies and solutions :
o Google Workspace for Education
o Office for Education
Understanding of Azure Active Directory, Exchange, Intune and related cloud services in Microsoft environment
Role requires a valid driver's license and a vehicle
Responsibilities :
- Provide on-site technology support to staff and students.
- Install, configure, maintain and troubleshoot campus hardware (laptops, desktops, tablets, printers, interactive displays).
- Update and upgrade software and hardware as needed, ensuring compliance with security and privacy policies and standards.
- Maintain and monitor campus supporting infrastructure (paging, phones, Wi-Fi, printing, IP Cameras and audio-visual) ensuring their functionality and availability.
- Collaborate with the central IT team and other campus staff to coordinate campus technology needs and requests to ensure optimal performance and functionality of campus technology.
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