Manager, Student Accounts

Overview

The Office of the Registrar requires a Manager of Student Accounts. This role is responsible for overseeing and managing activities related to the administration, assessment, registration, recording, and control of student tuition, housing revenue, and associated fees. Responsibilities align with public sector accounting standards, established guidelines, institutional policies, and sound business practices. The role ensures that the Student Account Services team delivers efficient, accurate, and timely support to students while upholding a commitment to exceptional customer service. The Manager collaborates with other campus departments to provide information and support, aiding in the development of effective business processes and informed decision-making. Additionally, the incumbent conducts research, analysis, and reporting to support senior management and works with the Registrar and the Director of Finance in monitoring student financial activities.

Note : this is not a remote or hybrid work opportunity; you will be required to work on campus and relocate to Fort McMurray, AB.

About Us

Keyano College is a comprehensive post-secondary educational institution located in Fort McMurray, on traditional Treaty 8 territory in the Regional Municipality of Wood Buffalo. We are a strategic community partner that meets both the training and talent upgrading needs of industry, as well as personal enrichment and cultural needs of the Wood Buffalo community. We are committed to Equity, Diversity, Inclusion and Belonging and strive to hire from a variety of backgrounds to strengthen our employee community.

Duties & Responsibilities

• Provide leadership for strategic direction of the Student Account unit.
• Monitor the annual reporting cycle, including government compliance reporting, and collaborate with Information Technology and College stakeholders to meet timelines.
• Ensure accurate and complete billing of tuition and fees, including setting up fee tables, managing refunds, and processing financial transactions.
• Develop and maintain payment channels for tuition and fees, oversee refunds and reconciliation processes.
• Monitor and manage student account systems (e.g., Banner, Western Union) for billing, payment plans, and account adjustments.
• Collaborate with stakeholders to ensure tuition and fees are assessed in alignment with policies.
• Review and resolve discrepancies in financial data, ensuring reconciliation with institutional financial systems.
• Collaborate with key departments (e.g., Registrar’s Office, Institutional Research, Finance, Schools) to ensure accurate billing for tuition and fees.
• Coordinate communication efforts, such as tuition notifications, student statements, and registration updates via multiple channels (email, portals, website).
• Maintain and update student accounts and advising-related information systems, ensuring optimal functionality and compliance.

Qualifications

Preferred Experience

Compensation and Benefits

What makes Keyano your employer of choice :

We also offer various perks and discounts to our employees :

Additional Information

Keyano College is committed to fostering an equitable, caring and resilient environment where everyone feels valued. We welcome applications from all qualified individuals and encourage candidates who will contribute to the diversity of the College to apply. Only those candidates chosen for the next stage will be contacted.

Company

Keyano College

Location

Fort McMurray, Alberta

Opening Date

30-07-2025

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