Administrative Assistant - Repair Planning

About :

CSN Collision is a leading auto body repair shop with multiple locations across Canada. We pride ourselves on providing top-quality collision repair services and exceptional customer service. Our teams of skilled technicians are dedicated to restoring vehicles to their pre-accident condition and ensuring customer satisfaction.

Position Summary

The Administrative Assistant is a key role combining organizational expertise with repair coordination to ensure smooth operations and exceptional customer service. This role is essential for supporting administrative tasks while managing vehicle repair processes to maintain high standards of efficiency and customer satisfaction.

Key Responsibilities

• Administrative Support :
• Manage daily administrative tasks, including maintaining files, posting parts, processing documents, and handling correspondence.
• Assist in scheduling and coordinating meetings for team members.
• Prepare and organize repair orders, work authorizations, and warranties.
• Update and handle the assessment, repair, and rental agenda through the assigned application
• Repair Coordination :
• Communicate repair progress with customers, insurance companies, and production teams.
• Inspect completed repairs and facilitate customer satisfaction during vehicle pick-ups.
• Develop and manage follow-up programs for appraisals and repair progress.
• Customer Service :
• Address customer inquiries and resolve concerns professionally and empathetically.
• Build positive relationships with team members, customers, and partners.
• Health & Safety :
• Maintain a clean and organized workspace in compliance with safety guidelines.

Requirements

Qualifications and Experience

Skills and Attributes

On-the-Job Exposure to the following elements :

Benefits

Competetive salary and benefits.

Schedule : Monday to Friday - 8 am to 5 pm.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Disclaimer : CSN Collision Centres “CSN” does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.