customer service representatives supervisor - financial services

• Work Term : Permanent
• Work Language : English
• Hours : 32 hours per week
• Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience : 1 year to less than 2 years

Tasks

• Authorize routine deposits and withdrawals
• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Examine and verify the accuracy of work
• Identify workers' training needs
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Train staff / workers in job duties, safety procedures and company policies
• Conduct performance reviews
• Perform same duties as workers supervised
• Recruit and hire staff
• Co-ordinate, assign and review work
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Organize and maintain inventory

Supervision

Working groups

Computer and technology knowledge

MS Office

Security and safety

Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large workload
• Overtime required
• Tight deadlines
• Work under pressure

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

Bonus

Other benefits

Free parking available

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and / or refugees
• Assists with immediate settlement needs of newcomers and / or refugees (for example : housing, transportation, storage, childcare, winter clothing, etc.)
• Supports social and labour market integration of newcomers and / or refugees (for example : facilitating access to community resources, language training, skills training, etc.)
• Recruits newcomers and / or refugees who were displaced by a conflict or a natural disaster (for example : Ukraine, Afghanistan, etc.)
• Supports newcomers and / or refugees with foreign credential recognition
• Offers mentorship programs that pair newcomers and / or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees

Support for youths

• Participates in a government or community program or initiative that supports youth employment
• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and / or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people
• Offers mentorship, coaching and / or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
• Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers
• Facilitates access to Elders who can offer support and guidance to Indigenous workers
7 days ago