Operations Manager

CARSTAR is North America’s largest network of independently owned collision-repair facilities. We offer comprehensive collision repair services, cosmetic vehicle restoration, and professional auto glass repair and replacement.

As part of CARSTAR Sarnia (High-Tech) and the larger Don-Mor Automotive Group , you will enjoy meaningful autonomy while being fully supported by centralized teams in Operations, Training, Accounting, HR, and IT. If you are an experienced operator looking for the opportunity to make a lasting impact in the Sarnia community, we would love to hear from you!

About The Role

CARSTAR Sarnia (High Tech) is seeking an experienced Operations Manager to lead the day-to-day operation of our collision repair facility. This role is responsible for overseeing production, estimating, customer service, quality control, and team performance in Sarnia, Ontario. If you are an experienced operator who takes pride in running a well-organized, high-performing shop, we would love to hear from you!

Key Responsibilities

Operations & Production

• Oversee the complete repair process from intake through delivery
• Manage production flow, scheduling, and throughput to meet cycle-time targets
• Ensure all repairs meet OEM, CARSTAR, and insurer standards

Estimating & Insurance Interface

DRP Performance

Proactively address issues impacting insurer performance metrics

Customer Experience

Parts, Quality & Detail

Qualifications

Benefits

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