information technology (IT) support technician

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Computer programming, other
• Computer science

Work setting

• Computer hardware or software retailer / wholesaler
• Relocation costs not covered by employer
• Willing to relocate
• Help desk
• Consulting firm
• General office
• Private company, corporation or industry
• Private sector
• Information technology (IT) consulting

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents
• Troubleshoot, maintain and upgrade web server hardware and software

Supervision

• 1 to 2 people

Certificates, licences, memberships, and courses

• CompTIA Security+ Certification
• Network+ Certification
• A+ Certification

Computer and technology knowledge

• MAC
• Linux
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Multimedia software
• Word processing software
• Mail server software
• Communication software
• Image editing software
• HTML editing software
• Website creation and management software
• Web service design
• Desktop publishing software
• Database software
• Mac OS
• Python
• Quick Books
• MS Active Directory
• JavaScript
• MS Office
• MS Windows
• SQL
• SharePoint
• Spreadsheet
• TCP / IP
• Wireless networks
• PHP
• WordPress

Area of specialization

• Project management
• E-commerce
• Technical support

Security and safety

• Bondable
• Basic security clearance
• Confidential security clearance
• Criminal record check

Transportation / travel information

• Own transportation
• Own vehicle
• Vehicle supplied by employer
• Willing to travel
• Willing to travel regularly
• Valid driver's licence
• Travel expenses paid by employer

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Handling heavy loads
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sound discrimination
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Own tools / equipment

• Computer
• Internet access
• Cellular phone

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Screening questions

• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?
• Do you live near the job location?

Employment terms options

• Flexible hours

Experience

• 5 years or more

Employment terms options

• To be determined

Workplace information

• On the road job

Financial benefits

• Gasoline paid
• Mileage paid

Other benefits

• Free parking available
• Learning / training paid by employer
• Other benefits
• Paid time off (volunteering or personal days)
• Transportation provided by employer
• Parking available

Support for persons with disabilities

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities
• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

• Supports social and labour market integration of newcomers and / or refugees (for example : facilitating access to community resources, language training, skills training, etc.)
• Supports newcomers and / or refugees with foreign credential recognition

Support for Indigenous people

• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

Support for mature workers

• Applies hiring policies that discourage age discrimination

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)