HCMS Support Analyst

At the City of St. Catharines, you’ll find more than just a job — you’ll find a place that fits. Here, your work means something — where you can see the impact, feel the pride, and know you’re a part of something bigger. You’ll be trusted to do your job, backed by people who care, and part of a team that shows up for each other. There’s flexibility when it counts, and a real understanding that life doesn’t stop when the workday starts. With pay you can count on, great benefits, and a pension that helps you plan ahead — you’ve got more than a job. You’ve got the space to grow, the balance you need, and a place that gets it. It feels different — because it is. It’s a place that works for you.

About The Role

The Human Capital Management System (HCMS) Support Analyst will play a vital role in the implementation and ongoing support of a new Human Capital Management (HCM) and Payroll System. This role will support system configuration, security, and testing during implementation, and own ongoing system maintenance, user support, training, and process improvements.

What You’ll Be Doing

• Support the configuration, security, and performance of the HCMS platform, ensuring ongoing system stability, compliance with security standards, and alignment with organizational needs.
• Lead the planning, coordination, and execution of all testing activities—including unit, system, integration, regression, data validation, performance, and data‑migration testing—ensuring accuracy, completeness, and security of all results.
• Investigate and troubleshoot system issues, coordinating resolutions with internal teams and external vendors to maintain smooth system operation.
• Identify, assess, and mitigate risks related to system security, functionality, and project deliverables, while documenting and reporting all testing and security outcomes, issues, and resolutions.
• Manage post-go-live enhancement and improvement initiatives, overseeing planning, resource coordination, and continuous optimization of the HCMS environment.
• Translate user requirements into technical specifications and system changes that support operational effectiveness and improved user experience.
• Build and maintain productive relationships with internal teams and external vendor to support successful system operations and project outcomes.
• Develop, deliver, and maintain comprehensive training programs, guides, and materials for end users and support teams, ensuring strong system adoption and adherence to security protocols.
• Facilitate training sessions and workshops, providing ongoing support, troubleshooting, and system optimization guidance.
• Prepare and distribute clear, timely communications to strategic business partners.
• Maintain up‑to‑date documentation related to security, testing, training, and support processes.
• Monitor system performance, manage upgrades, and ensure operational continuity and readiness across the HCMS platform.

What’s Required

Job Details

Job ID : 2026-49

Pay Rate : $84,029 to $98,316

Hours : 35 per week

Schedule : Monday to Friday, 8 : 30 AM to 4 : 30 PM

Location : St. Catharines, ON

Work Mode : Hybrid (less than 50% remote)

Employee Group : Non-Union

Position Type : Permanent, Full-time

Duration : Ongoing

Application Deadline : Until filled

Jobs with an application deadline will close at 11 : 59 PM on that date. Jobs listed as ‘open until filled’ may close at any time.

Other Requirements

Other Position Requirements include : Ability to travel between City work locations

Candidates selected for the position will be required to complete the Ministry of Labour’s Worker Health and Safety Awareness training and provide proof of the educational credentials listed on their resume and job application.

What’s In It For You

Curious what it’s like to work for the City of St. Catharines? Watch the video and Hear from Our Team.

Additional Information

Equal Opportunity Employer

The City of St. Catharines is committed to fostering an inclusive, accessible, and respectful work environment. We celebrate the uniqueness of every individual. Our community is enriched by people from diverse backgrounds and lived experiences—a value reflected in our 2023–2027 Strategic Plan.

Don’t Meet Every Requirement?

We encourage individuals from all backgrounds, experiences, and education levels to apply. While specific qualifications may be required for certain roles, we assess each applicant’s overall suitability. Please note that unionized roles are subject to collective agreement requirements.

Accommodation

We are an equal opportunity employer and provide accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage, please contact Human Resources at hrreps@stcatharines.ca.

Application Process

To ensure transparency and fairness, all applications must be submitted online through our application portal. Please keep your contact information up to date and regularly check your spam and junk email folders, as important communications may be directed there.

Interviews and Assessments

Depending on the role, interviews may be conducted via video conferencing or in person. Various tests and / or assessments may be administered as part of the selection process.

Use of AI

The City of St. Catharines does not use artificial intelligence (AI) technology in any part of the recruitment process.

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