Inside Sales Representative

We are seeking a full-time, hybrid Inside Sales Representative in Mississauga, ON, to join a leading organization in the building materials space.

This role is vital to servicing consumers and customers for top industry brands across various channels. As the first point of contact, you will be responsible for enhancing and nurturing customer experiences, with a focus on remodeling and restoration products, including subfloor panels, basement wall systems, and concrete repair solutions.

Advantages

• Health and Dental benefits
• Hybrid role ( after training ) Monday and Friday will be from home.
• Career advancement opportunities

Responsibilities

• Respond to customer inquiries across multiple channels, including internal platforms, social media, Amazon, and major retailers, ensuring customer satisfaction for all brands.
• Provide product information and assist customers in understanding the features and benefits of various building materials.
• Process orders promptly and accurately.
• Collaborate with the sales team to achieve company sales goals.
• Manage and implement customer retention programs to maintain long-term relationships.
• Input and maintain accurate customer and consumer data in the CRM system.
• Serve as the first line of contact, sharing consumer insights with the organization to drive business improvements.
• Provide online and technical sales support for building products.
• Assist in generating sales opportunities through CRM database analysis and networking efforts.
• Troubleshoot and resolve customer complaints regarding product or service quality, offering real-time solutions to ensure customer satisfaction
• Attention to detail and a high level of organization.
• Collaborative team player with strong interpersonal skills.
• Positive attitude, humility, and a strong work ethic.
• Entrepreneurial mindset with a "get it done" approach.
• Effective communication skills, both verbal and written.

Qualifications

• 3+ years of experience in customer service and / or inside sales.
• Proficiency in Microsoft Office Suite.
• Experience with CRM databases and marketing automation tools is an asset.
• Excellent communication skills and the ability to build strong, lasting relationships with customers.
• Highly organized with attention to detail and the ability to manage multiple tasks.
• Strong project management and problem-solving skills.
• Ability to analyze and interpret consumer insights to drive improvements.

Summary

This is a fantastic opportunity for a motivated individual looking to make a significant impact in the building materials industry, working with innovative products that are shaping the future of home improvement.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.