Senior Manager, Products - CRM (18-month contract)

Senior Manager, Products - CRM (18-month contract)

Job Category : Marketing & Communications

Requisition Number : SENIO005666

Posted : November 29, 2024

Employment Type : Full-Time

Locations

Showing 1 location

Description

About Vancity

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you’re interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today!

About the workplace

We are seeking a Senior Manager, Product - CRM with a hands-on approach and strong technical aptitude. This strategic thinker will be results-focused and possess a deep understanding of data architecture principles. The ideal candidate will have experience in the martech space, be an expert in building segmentation and engagement programs, and have a proven track record in sales support and productivity.

This is an 18-month contract role that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. Periodically, you’ll be required to attend in-person activities or events.

Key Responsibilities

• Lead and guide product manager and dedicated pod on enterprise-wide CRM.
• Develop and maintain the product strategy and plan, ensuring alignment with long-term goals.
• Oversee the creation and maintenance of the product roadmap, directing pod on priority work for execution.
• Ensure capabilities are developed within budget and without unexpected cost overruns, working closely with many cross-functional departments within the company.
• Leverage data and AI capabilities to deliver deep, personalized, and actionable member (customer) experiences.
• Build and enhance strong enterprise CRM implementations, with a focus on Microsoft D365.

A typical day would involve :

You have :

Bonus points if you have :

You are :

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

The salary range for the role is $102,200 to $153,200, and a candidate’s offer is likely to be up to the mid-point of the role ($127,700). The upper half of the salary range is typically reserved for individuals who have demonstrated consistent strong performance in the role and possess a high level of job knowledge and skill.

Benefits :

Please note that all shortlisted candidates for this role will be required to complete a background check which includes employment verification, credit check, and a criminal record check. Vancity is an inclusive and equitable employer and actively seeks to advance racial equity, inclusion, and belonging across the organization.

We are committed to providing an inclusive and accessible recruitment experience for all candidates. If you require any accommodations at any stage of the recruitment process, please reach out to our Talent Acquisition team at recruitment@vancity.com for confidential support. In-person assistance is also available. We will collaborate with you to ensure your needs are met promptly and effectively.

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