Customer service agent

• Education:
• Expérience:

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Tasks

• Answer written and oral inquiries
• Prepare and/or deliver educational, publicity and information programs, materials and sessions
• Answer inquiries and provide information to customers
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Perform general office duties
• Receive payments
• Answer clients' inquiries and provide information

Computer and technology knowledge

• Enterprise resource planning (ERP) software
• MS Outlook
• MS Word
• MS PowerPoint
• MS Office

Area of specialization

• Communications

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure

Personal suitability

• Punctuality
• Client focus
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Ability to multitask
• Quick learner

Screening questions

• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Experience

• 1 year to less than 2 years

Employment terms options

• Shift
• Durée de l'emploi: Permanent
• Langue de travail: Bilingue
• Heures de travail: 35 to 40 hours per week