Communications Clerk B - Voice Services

Req ID : 194430

Location : Central Zone, Abbie J. Lane Memorial Building - QEII

Department : IMIT Voice Services

Type of Employment : Permanent Hourly PT (42.86% FTE ) x 1

NSGEU   Admin Professionals Position

Posting Closing Date : 10-Jan-25

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators, and creative thinkers today.

Nova Scotia Health employs professionals in all corners of our beautiful province. We believe there's a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with a Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Visit us today and check out www.novascotia.com to see why more people from across the globe are moving here.

About the Opportunity

The position of Communications Call Centre Attendant (also referred to as "Locating") is responsible for providing a direct communications interface to physicians, clinics, patients, OR's, emergency response and Public Health organizations within the Nova Scotia Health and its related affiliates. This position is responsible for receiving all internal emergency calls (3333 - CODE and trauma) and coordinating the appropriate response teams and personnel. This position integrates and manages the "on-call" duty sheets and coordinates communications to on-call staff and assignments such as Multi-Organ Transplant Program (MOTP), SAFE, Operating Room (OR) and Post Anesthetic Care Unit (PACU) teams. This position is responsible for the operational needs of over 16,000 pager users, and provision of pager replacement and maintenance services.

About You

We would love to hear from you if you have the following :

• Grade XII and one year previous related experience required
• Must have accreditation or must commit to a three-month training period and pass the required test to become accredited
• Computer skills including proficiency in Microsoft Word and Excel
• Relevant knowledge in the operation of telecommunications equipment i.e. pagers, cell phones, blackberries, single and multi-line landline telephone sets, teleconference sets and headsets
• Previous experience in health care / emergency or related field is an asset
• Demonstrated effective communication and interpersonal skills
• Ability to respond to, follow and interpret emergency procedures
• Ability to act on own initiative in instances where procedures do not exist
• Knowledge of medical terminology an asset
• Typing skills
• Competencies in other languages an asset, French preferred

A skills test will be part of the selection process.

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

Compensation and Benefits

23.35 - $25.39 Hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units, or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and / or usage, prior to accepting the position.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black / African Nova Scotian, Persons of Colour, Foreign Nationals / Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.