SAP Business Analyst

Position Overview

Digital Health focuses on supporting clinical and business systems as the foundation for leveraging electronic data in the delivery of health-care services.

We have an opportunity for a business analyst who will provide business analysis services in our SAP Sustainment team to design, configure, modify, maintain and support our enterprise resource planning software (SAP S/4 HANA) with a primary assignment supporting Accounts Payable, and related functionalities, including Supply Chain/Procurement, and A/P document scanning.

The successful candidate for this work assignment will demonstrate a comprehensive understanding of Accounts Payable and related processes such as electronic funds transfers and EDI.

Reporting to the manager, the business analyst will be the initial point of contact for our clients for all issues related to their support needs ranging from issue response (tier 2 and beyond) to service enhancements to process changes in a complex and dynamic multi-client shared services environment that has adopted ITIL processes and uses ITSM call tracking and work order management.

The successful candidate will solicit requirements, analyze and communicate workflows, and conduct gap analysis and testing. The business analyst will deliver diverse business support activities within a team that provides organizational change management (OCM), training, quality assurance, performance measurement, communication, team coordination and leadership. The successful candidate will complete technical writing assignments, workflow modelling, will identify and conduct appropriate analyses. such as feasibility and cost/benefit analyses.

The successful candidate will assist our health-care customers implement effective solutions by determining business requirements and communicating clearly with all stakeholders. The business analyst is a key contributor during change and upgrade planning, is relied on to coordinate, evaluate, monitor and support assignment progress, is a subject matter expert on data analysis, performance measurement and their assigned domain (Accounts Payable), and is the main source of information and documentation including preparing procedures, training materials, plans, minutes, reports and presentations.

The successful candidate’s leadership, professionalism, diplomacy, and continuous improvement orientation will be evident as they collaborate to provide excellent customer service and support an integrated province-wide health-care system that provides multiculturally respectful health services delivery.

Experience

• 5 years of recent experience in a complex Accounts Payable environment supporting multiple clients in a shared services model, including 2 years of experience in the configuration, modification, maintenance and support of enterprise level software, preferably SAP S/4HANA. Knowledge of related processes like Supply Chain/Procurement and Finance would be an asset.
• 1 year of experience with systems requirements gathering, testing and working within established support processes is also required.
• Preference will be given to candidates with experience in the initial set-up, design and installation of enterprise Accounts Payable software, and to those with experience providing services to health service delivery clients.

Education (Degree/Diploma/Certificate)

• Post-secondary degree in a relevant area of management or technology from an accredited educational institution; an equivalent combination of education and experience may be considered.

Certification/Licensure/Registration

Not applicable

Qualifications and Skills

• Demonstrated shared leadership capabilities appropriate to the front-line and influencing people to work together to achieve a common constructive purpose. Shared Health has adopted the framework.

Physical Requirements

• Must be available for regular travel within the province, able to work safely in a typical computerized office environment, and able lift and move items of up to approximately 25 pounds.

We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.