Manager, IT Operations

Salary: $100,000 - 120,000 per year

Requirements:

• 8+ years of progressive, hands-on IT experience, including 3+ years leading infrastructure, support, or security teams.
• Experience managing hybrid IT environments with a strong Microsoft Azure presence.
• Strong practical experience with Microsoft Azure, Entra ID, Azure networking, Azure Monitor, Azure Backup, Site Recovery, and Microsoft 365 administration.
• Knowledge of cloud governance, app services, licensing, identity and access management, SSO, MFA, Conditional Access, and PIM.
• Experience with Microsoft Defender, Sentinel, Purview, Intune security baselines, vulnerability management, and incident response.
• Knowledge of ISO 27001, SOC 2 readiness, security controls, audits, risk management, Zero Trust, and vendor risk.
• Strong knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy, networking, Wi-Fi, virtualization, Intune, and ITSM/ITIL practices.
• People leadership, communication, customer service, vendor management, budgeting, and problem-solving skills.
• Degree in a related field or equivalent practical experience. Relevant Azure, security, endpoint, CISSP, CISM, Security+, or ITIL certifications are preferred.

Responsibilities:

• Lead our infrastructure, cybersecurity, and end-user support functions across cloud and on-premises environments.
• Manage a team of 5+ IT professionals and oversee technology partners to deliver secure, reliable, and responsive IT services.
• Oversee on-premises and Azure cloud infrastructure, including performance, availability, backups, disaster recovery, patching, and security.
• Lead infrastructure projects involving cloud migrations, hybrid connectivity, Microsoft 365 administration, and automation improvements.
• Manage cybersecurity across identity, endpoint, network, email, and cloud environments.
• Support vulnerability management, incident response, ISO 27001 governance, and SOC 2 readiness.
• Lead Tier 1–Tier 3 IT support across all sites.
• Improve ITSM practices, service desk performance, endpoint management, and onboarding and offboarding standards.
• Coach and develop infrastructure and support professionals.
• Manage vendors and service providers, including service reviews, renewals, and statements of work.
• Support IT budgets, documentation, asset inventory, operational reporting, KPIs, and risk updates for senior leadership.

Technologies:

• AI
• Active Directory
• Azure
• Cloud
• Support
• ITIL
• ITSM
• Microsoft 365
• Network
• Security
• Windows
• Office 365

More:

We are Quantum Lifecycle Partners LP, Canadas largest integrated computer asset disposal and recycling processor. We focus on the safe and secure reuse of electronics, responsible recycling that diverts waste from landfills, and recovery of natural resources from obsolete electronics. This is a permanent, full-time Manager, IT Operations role based in Brampton with a hybrid work arrangement, reporting to our VP of IT. We offer company-paid extended health and dental benefits, disability and life insurance, an RRSP match of up to 4%, a short-term incentive plan, three weeks of vacation, education reimbursement, an employee assistance program, safety shoe and glasses reimbursement, and an employee purchase program offering up to 22% off at Qnovum.ca. The role offers an opportunity to contribute to environmental protection and sustainability in the fast-paced, changing e-waste industry. We are an equal opportunity employer, promote diversity, and provide accommodations during all parts of the hiring process for people with disabilities. We may use automated technologies, including AI-driven screening and assessment methods, in recruitment. Candidate pay placement depends on skills, experience, and compensation equity across our team.

last updated 45 week of 2026