Communications Specialist to draft and deliver outage communications using incident notification

Duration: 6 months to start

Location: Remote (GTA based preferred)

Working hours: Shift based (Mon-Fri, 6am -2pm) + occasional later shifts (11am to 7pm)

Line of business: Treasury & Payment Solutions (TPS)

Join a small, collaborative Treasury & Payment Solutions Event Management team delivering timely outage communications that directly support client experience. This role drafts, edits, and distributes notifications via incident notification platforms and coordinates outreach during critical incidents across email, intranet, client portals, and IVR.

Must Haves

• 0-2 years of relevant experience
• Strong writing, editing and proofreading skills, with the ability to turn technical information into clear, concise messages.
• Calm under pressure and able to adapt as situations change.
• Highly organized and detail-oriented; able to manage multiple priorities and meet tight deadlines.
• Collaborative, with strong interpersonal skills and an eagerness to learn.
• Proficient in MS Office (Outlook, Word, Excel, Teams, PowerPoint)
• Post-secondary degree in communications, marketing, journalism or a related field.

Nice to Have

• Interest in payments and commercial banking; knowledge of financial services
• Proofreading experience
• Advanced Excel skills
• Written and verbal French
• Experience with SharePoint and Confluence

Responsibilities

• Draft, edit and distribute outage notifications, speaking points and client messages that are timely, accurate and consistent.
• Send communications through incident notification platforms and keep distribution lists current.
• Maintain the library of templates and pre-approved messages for common outage scenarios.
• Coordinate with internal teams on client outreach and support sales calls during critical incidents (scheduling, notes and recordings).
• Coordinate translation of content (e.g., French) and post updates across channels such as email, intranet, client portals and IVR messages.
• Capture lessons learned after incidents and suggest improvements to templates and processes.