Specialist, ServiceNow ITAM (BTS)

Our Saskatoon client has an immediate need for a Specialist, ServiceNow ITAM (BTS) for a 1 year term, Remote delivery.

The ITAM Specialist will provide technical expertise for the implementation and ongoing development of ServiceNow Software Asset Management Pro (SAM Pro). The role will focus on ensuring the technical configuration is fit for purpose, automating license management processes, developing workflows and integrations, and providing technical SME support to the team managing software licenses.
Certifications ( Must Have )
ServiceNow Certified System Administrator
ServiceNow SAM professional Certification

Start Date: December 1, 2026
End Date: November 30, 2027
Total Hours: 2048
Location: Saskatoon / Hybrid/ 100% Remote

Role Description / Key Responsibilities
The ITAM Specialist will provide technical expertise for the implementation and ongoing development of ServiceNow Software Asset Management Pro (SAM Pro). The role will focus on ensuring the technical configuration is fit for purpose, automating license management processes, developing workflows and integrations, and providing technical SME support to the team managing software licenses.

• Design and configure ServiceNow SAM Pro capabilities to support software license management.
• Develop automation and workflows for license allocation, reclamation, optimization and other lifecycle activities.
• Design and build software catalogue items, approvals and fulfilment workflows.
• Configure and troubleshoot SAM integrations and software data sources.
• Investigate backend configuration, data and processing issues when SAM results are not working as expected.
• Support software normalization, reconciliation and compliance calculations.
• Providetechnical SME guidance to team members configuring licenses and entitlements.
• Recommend configuration improvements that simplify license management and reduce manual effort.
• Support testing, deployment and documentation of new SAM functionality.

Skills / Previous Experience

• Minimum 3 years of hands-on experience with ServiceNow SAM Pro, including technical configuration and implementation.
• Experience configuring software models, entitlements, license metrics and reconciliation.
• Strong experience with ServiceNow workflows, automation and catalogue configuration.
• Experience implementing and troubleshooting SAM integrations.
• Ability to investigate and troubleshoot ServiceNow configuration, data and backend processing issues.
• Strong understanding of software licensing and Software Asset Management practices.

Ability to act as a technical SME, providing guidance to license administrators and translating licensing requirements into ServiceNow configuration

Certifications ( Must Have )
ServiceNow Certified System Administrator
ServiceNow SAM professional Certification