Senior IT Manager

Salary: $110,000 - 140,000 per year

Requirements:

• Degree or diploma in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and experience; a bachelors degree is preferred.
• At least seven years of progressive IT experience, including seven years of IT project management and at least three years in a technical leadership or management role.
• Recent, direct experience implementing, configuring, managing, and improving business IT systems and infrastructure in an organization of comparable size and complexity.
• Demonstrated experience managing an MSP or outsourced IT provider, with the technical ability to evaluate recommendations, challenge proposed solutions, and assess delivered work.
• Experience applying or implementing a recognized cybersecurity framework, such as NIST CSF 2.0, CIS Controls, or ISO/IEC 27001.
• Strong hands-on knowledge of on-premises and cloud productivity platforms, identity and access management, device management, networking, cybersecurity controls, and backup and recovery.
• Working knowledge of Canadian privacy legislation, including Albertas Personal Information Protection Act (PIPA).
• Demonstrated experience managing business applications, technology projects, and software implementations; experience with an ERP implementation or other complex, cross-functional enterprise software project is an asset.
• Experience in a dealership, distribution, rental, or field service environment is an asset.
• Relevant certifications are an asset, such as CISSP, CISM, CISA, CompTIA Security+, ITIL 4, or Microsoft 365 or Azure certifications.
• Self-directed and organized, with the technical judgment, initiative, and confidence to serve as our senior internal IT resource.
• Strong communication and problem-solving skills, including the ability to explain technical issues in plain language, prioritize competing demands, and make practical recommendations to leadership.
• Willingness to travel throughout Alberta and work occasional weekends.
• Valid Class 5 drivers license and reliable transportation.
• Commitment to health and safety policies.

Responsibilities:

• Lead a cybersecurity assessment against a recognized framework, prioritize remediation based on risk, develop an action plan, and oversee and verify corrective measures.
• Assess our infrastructure, applications, security controls, MSP services, and documentation; identify gaps and risks; and lead a prioritized improvement plan with clear deliverables and timelines.
• Provide technical input to leadership as we develop a three-year IT roadmap aligned with our business strategy.
• Manage our MSP relationship and hold the provider accountable for service quality, technical performance, contractual obligations, service levels, and resolving outstanding issues.
• Independently assess technical recommendations and completed work, challenge inadequate solutions, and ensure external providers meet our requirements.
• Maintain our control of system documentation, configurations, asset records, administrative access, and critical technical knowledge to reduce unnecessary vendor dependency.
• Define scopes of work, technical requirements, service expectations, deliverables, and accountability for external providers.
• Oversee cybersecurity controls, including identity and access management, multi-factor authentication, endpoint protection, email security, vulnerability management, and patching.
• Assess security risks and coordinate appropriate remediation with the MSP and external specialists.
• Maintain and test incident response, backup, disaster recovery, and business continuity procedures.
• Provide technical leadership and hands-on support for escalated issues and complex problems, troubleshooting directly when required.
• Oversee IT systems, user access, devices, business applications, and technology used by office and field personnel, ensuring they meet operational needs and work effectively with business processes.
• Lead technology projects from requirements gathering and solution evaluation through implementation, testing, documentation, and user adoption.
• Oversee technology assets, licensing, renewals, IT budgets, and lifecycle planning.
• Identify and implement improvements that enhance operational efficiency, system reliability, and business processes.
• Establish technical standards and make recommendations and decisions within delegated authority on technology architecture, security controls, systems, and vendor solutions.
• Advise our leadership on technology strategy, cybersecurity, operational risks, priorities, and investment, translating technical issues into practical recommendations and business and financial implications.
• Work with leadership, department managers, insurers, and external specialists to advance technology objectives and ensure approved initiatives remain accountable.

Technologies:

• Azure
• Cloud
• ERP
• Support
• ITIL
• Microsoft 365
• Security
• Office 365
• Network

More:

We are Western Materials Handling (WestMat), an Alberta-based, Canadian-owned industrial equipment supplier founded in 1970. We were Canadas first independent Toyota forklift dealership and are Albertas only authorized dealer for Load Lifter rough terrain forklifts, Heli forklifts, and Kalmar high-capacity lift trucks and container handlers. We work with customers on equipment, parts, service, rentals, and safety training, guided by our motto, Our Service Built Our Company. This newly created Senior IT Manager position is our first internal IT role, providing hands-on leadership and oversight of our technology environment while routine help-desk and infrastructure support continues through our MSP. The role is based on-site at our Calgary office during regular business hours, with travel to branches as needed. Working conditions include extended computer use, occasional lifting of computer equipment, and periodic work in server rooms, shops, and warehouses. The position pays $110,000–$140,000 per year and includes a flexible health spending account and RRSP with company match after waiting periods, disability and life insurance, an employee assistance program, and professional development opportunities.

last updated 45 week of 2026