Agent bilingue de support technique en centre dappel

Salary: $37,440 - 37,440 per year

Requirements:

• Completed college degree or specialization in a relevant field
• At least 2 years of experience in a similar role, customer service, or a call center
• Strong analytical and problem-solving skills
• Comfortable using computer tools, particularly Microsoft Office
• Bilingualism is required
• Excellent listening, verbal, and written communication skills
• Professional, diplomatic, and courteous manner

Responsibilities:

• Serve as the point of contact for questions and technical issues related to using electric vehicle charging stations
• Help customers make payments at charging stations or through the app
• Guide customers in using the electric charging station app
• Listen carefully to customers needs and concerns, respond empathetically, and follow established procedures
• Maintain broad knowledge of the app and charging stations
• Clarify customer needs and use decision-support tools and resources to resolve non-standard issues that require further consideration
• Validate government grant applications during quieter periods
• Deliver an expert customer experience with a welcoming attitude

Technologies:

• Support
• Marketing

More:

At Groupe Marketing International, we are seeking Technical Support Agents to join our dedicated team in a modern, bright office environment. This is a full-time, permanent position with a 37.5-hour workweek, paying $18 per hour. Shifts cover Monday through Sunday between 7:00 a.m. and 11:00 p.m., including day and evening shifts. We offer a flexible schedule and on-site parking; our office is close to a bus station and two minutes from Carrefour Laval, with an individual workspace for each team member.

last updated 45 week of 2026