Technical Customer Support

Working at Freudenberg: We will wow your world!

Responsibilities:

• Clarifies offer, delivery and cost-relevant detailed clarification with the sales managers as well as all departments involved (requesting the order entry package)

• Controls order and production progress and coordinates between all departments

• Evaluates the urgency of contracts in consultation with the project manager, the industry departments, design, order lines and manufacturing

• Prepares the spare parts business: Information to the operating subsidiary and, if necessary, Key Account Manager

• Maintains the order data folder (ADAM) in consultation with the design

• Coordinates technical changes as well as change of scope of delivery

• Ensures timely delivery to the customer including shipping coordination

• Organizes and participates in customer acceptances (3rd Party Inspection etc.)

• Ensures compliance with legal export control regulations

• Supports the development and improvement of the order processing process

• May further develop existing customer training formats and support the execution of customer trainings

Qualifications:

• Has skills developed through formal training or work experience

87,125 per year

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