On-site Shark Ninja Customer Service Representative

Description:

Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking; Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer; Greet customers in a courteous, friendly, and professional manner using agreed upon procedures; Maintain broad knowledge of client products and/or services; Prepare complete and accurate work including appropriately notating accounts as required; Participate in activities designed to improve customer satisfaction and business performance; Offer additional products and/or services; Track, document and retrieve information in call tracking database; Deliver expert customer experiences…with a smile.

Qualifications:

• High school diploma with six plus months of customer service experience preferred; Courteous with strong customer service orientation; Strong computer navigation skills and PC Knowledge; Ability to effectively communicate, both written and verbally; Ability to learn including strong problem solving skills; Dependable with proficient attention to detail; Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly; Tolerance for repetitive work in a fast-paced, high production work environment; Ability to work as a team member, as well as independently; Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner; Able to rotate shifts, as needed