IMAC Coordinator

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Job Title: IMAC Coordinator
Location: Toronto, ON M6J 1H1
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Remote

Job Description:

• Swivel seat between government interface and internal system to create service calls for installation, removal and break/fix services
• Ensure that field services and sub-contractors have the required documentation before going to site
• Coordinate between contractors and government staff to schedule renewal and ad-hoc removal and installation requests. Work with all levels of staff to ensure that SLAs are met for all requests
• Work with MGS coordinators to accommodate and schedule additional/reschedule requests
• Update government database with user/contact info on units installed by field techs
• Identify critical break/fix issues and coordinate with field services to provide loaners in order to meet SLA
• Acquire price quotes for Non-Warranty services and submit them to MGS for approval. Follow through with the customer for approval and payment
• Monitor all open calls to ensure SLAs are met

Required Skills/Qualifications:

• Experience in an office setting working with multiple senior staff
• Good analytical, communication, organizational & interpersonal skills
• Considerable experience and proficiency with Microsoft Office Software (Word, Excel, etc)
• Proven ability to respond to a wide variety of issues and deal with unclear situations and conflicting demands
• Ability to work independently as well as within a team environment
• Excellent judgement in setting priorities, identifying issues and determining action required. Adept at balancing major concurrent tasks and projects
• Ability to investigate issues, problem solve and handle multiple tasks as assigned.

TekWissen Group is an equal opportunity employer supporting workforce diversity.