Restaurant Supervisor

Join our team at Moxy Montreal Centre-Ville, where Moxy team members take their work seriously, but they never take themselves too seriously. They take pleasure in creating a light, fun atmosphere, and are warm and friendly with those around them, welcoming everyone. We're looking for people who like to do it all, who are always thinking outside the box, who like to chat with customers, who live in the moment but know what's ahead, and who have lots of energy. Be part of a team that challenges you to become the best version of yourself! ROLEReporting to the Restaurant and Kitchen Manager, he/she is responsible for overseeing the day-to-day operations of the restaurant, bar and coffee counter, ensuring that the service standards set by Rimap and Marriott Hospitality Services are met and that customer expectations are exceeded. RESPONSABILITIESLead and manage on the floor, the restaurant service teams as well as the lounge bar and the hotel's Café counter;Ensure the smooth functioning of the operational and administrative needs of the sector in order to achieve the various performance indicators;Enforce hotel procedures and service standards on a daily basis;Participate in the development of employee schedules in compliance with the collective agreement;Support the Director in a number of operational and administrative tasks;Help develop action plans for different periods of the year;Be a leader and a positive role model for colleagues;Handle guest problems and react quickly and professionally;Have a thorough knowledge of all our products: dishes, spirits and wines;Plan and organize departmental meetings;Enforce food and beverage hygiene and safety policies (MAPAQ);Participate in various committees Other duties as assigned. COMPÉTENCES & QUALIFICATIONSMinimum of three years' experience in the food service industry, including supervisory and management experience, is required.Previous experience as a food and beverage manager in a unionized hotel, minimum 3 years;Previous management experience in a high-volume food service establishment, minimum 3 years;Ability to work effectively under pressure in a fast-paced, constantly changing environment;Knowledge of POS systems required;Hotel school diploma (restaurant management an asset);Autonomous leader with a strong sense of initiative;Excellent communication and organizational skills;Interpersonal and problem-solving skills;Particularly responsible and reliable; Ability to focus on guests' needs, remaining calm and courteous at all times.Flexible schedule (day, evening, weekends and holidays);Bilingual French/English; French is the first language of welcome for our customers. As an international organization, we welcome nearly 50% English-speaking customers every day. A good command of spoken and written English is essential to be able to welcome our English-speaking customers properly and meet their needs and expectations. Other languages are an asset.* Our organization is an equal opportunity employer committed to recruiting a diverse workforce and maintaining an inclusive culture. The masculine gender is used only to simplify the text. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected by provincial or federal law.