Intel Server Support Technician

Job Summary:

The Intel Server Support role is a junior-level position focused on maintaining a secure, highly available Data Centre environment. The role involves monitoring, configuring, and supporting Intel-based Windows servers to ensure optimal performance, capacity, and availability. The position requires collaboration with various teams and vendors to manage incidents, backups, hardware, and system updates while adhering to best practices and regulatory standards.

Responsibilities:

• Monitor systems for availability, capacity, and performance; manage configurations and assets.
• Provide backup, disaster recovery, and high availability services.
• Manage incidents and problems according to escalation procedures.
• Coordinate with third parties to ensure compliance with policies and regulations.
• Maintain data centre facilities including rack space, power, cabling, and security.
• Manage capacity planning and performance testing for servers and applications.
• Perform system maintenance, patching, and upgrades for Intel Windows servers.
• Support virus management policies and perform preventive measures against malware.
• Handle hardware maintenance, monitoring, and vendor relationships.
• Maintain technical documentation related to server configurations and infrastructure.
• Lead team interactions and ensure service goals and quality standards are met.

Required Skills:

• Degree in Computer Engineering, Computer Science, or equivalent experience.
• Experience with Windows Server configuration and administration.
• ITIL Foundation or Service Manager certification.
• Strong knowledge of data centre operations and security standards.
• Ability to manage incidents, backups, and disaster recovery processes.
• Technical skills in system maintenance, patching, and performance tuning.

Desired Skills:

• Experience with Microsoft Azure Windows environments.
• Virtualization expertise across multiple platforms (e.g., VMWare).
• Knowledge of SQL Server and SMS support.
• Familiarity with server resource management tools and monitoring software.
• Experience with capacity and availability planning.

Rated Criteria:

• Windows Server Administration - 30 Points
• Data Centre Operations & Security - 20 Points
• Incident & Problem Management - 15 Points
• Backup, Recovery & Disaster Recovery - 15 Points
• Capacity & Performance Management - 10 Points
• Virtualization & Cloud Experience - 5 Points
• Technical Documentation & Compliance - 5 Points

Total: 100 Points Deliverables:

• Secure and highly available Intel server environments.
• Regular monitoring reports on system availability, capacity, and performance.
• Incident and problem resolution documentation.
• Backup and disaster recovery plans and execution reports.
• Updated technical documentation including server configurations and network diagrams.
• Service level reports and compliance audit documentation.

Must Haves:

• Proven experience with Windows Server administration.
• ITIL certification (Foundation or Service Manager).
• Strong understanding of data centre security and operational best practices.
• Ability to manage backups, disaster recovery, and incident resolution effectively.
• Willingness to work onsite with potential for overtime and flexible hours.

Public Sector Experience:

Preferred