Tier 2 Technical Support Specialist
- Permanent
Advanced SQL and root-cause analysis define this Tier 2 support role in Markham, Ontario, with hybrid office work every Tuesday and Thursday.
Gary Jonas Computing Ltd seeks a technically strong Product Support Technical Specialist for its Club Software Support Team. You will investigate complex software defects, database issues, networking environments, permissions, integrations, and installations. The position serves as an escalation resource for Tier 1 while partnering with Product, Engineering, and Implementation teams. It also supports system reliability, customer retention, testing, quality audits, and release validation.
Key Responsibilities:
- Resolve Tier 2 escalated technical issues
- Develop SQL queries and validate or correct data
- Analyze logs and trace software behavior
- Document workarounds, known issues, and permanent fixes
- Provide rotating after-hours on-call support
Requirements:
- Three to five or more years in advanced technical support
- Strong SQL, relational database, and data structure knowledge
- Experience with networking environments and Windows systems
- Advanced diagnostic and root-cause analysis skills
- Excellent technical and non-technical communication
Apply advanced troubleshooting, SQL, and technical ownership to support Club Software clients through complex escalations.
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