IT Technician Level 1

As an IT Technician Level 1, your primary mandate will be to provide IT support to employees and customers. More precisely, you will have to:

• Be the resource person and first point of contact for users experiencing IT issues;
• Provide first-line technical support, helping users resolve issues with hardware, software, and applications;
• Escalate more complex issues to a Level 2 technician for further resolution;
• Ensure the installation and updating of software and computer systems;
• Provide basic advice and training to users to help them make better use of the installed systems and software;
• Create, modify, and delete user accounts in computer systems, as well as manage access rights;
• Perform regular maintenance tasks to prevent problems, such as security updates and performance checks;
• Monitor systems and networks to detect anomalies or potential problems before they become critical;
• Install and configure devices such as computers, cell phones, printers, scanners, and other IT equipment;
• Use remote support tools to diagnose and resolve issues for users who are not on site;
• Document solutions to common problems to assist in training new technicians and improve support efficiency;
• Collaborate with other IT teams to ensure quick and effective problem resolution;
• Perform all other related duties.

REQUIREMENTS

• Hold a vocational diploma or college certificate in Computer Science;
• 2 to 3 years of experience in a similar position;
• Knowledge of Windows 11 and Active Directory;
• Knowledge of Linux and VMware environments;
• Knowledge of Microsoft 365;
• Knowledge of Intune;
• Have a strong command of French and English, both spoken and written, in order to communicate with our partners outside Quebec;
• Hold a valid driver’s license;
• Attention to detail and thoroughness;
• Demonstrate organizational skills;
• Ability to work in a team;
• Excellent customer service skills;
• Strong priority management skills.

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