Customer Experience Associate Courtenay

Serve Courtenay customers as a Customer Experience Associate at Scotiabank, using relationship-building and digital banking skills to support financial needs.

This 30-hour-per-week branch role places customers first throughout their banking journey. You will discover needs, process transactions, explain concepts simply, and introduce mobile banking applications. Success requires customer service experience, technical skills, and comfort with simple sales situations.

Key Responsibilities:

• Discover customer needs through proactive listening
• Process day-to-day banking transactions
• Identify and fulfill simple sales opportunities
• Introduce clients to mobile banking applications
• Help customers manage their banking needs

Requirements:

• Proven customer service skills through work or community involvement
• Strong technical skills and digital banking knowledge
• Ability to explain complicated concepts simply
• Comfort with simple sales situations
• Availability for a flexible schedule

Bring customer service, technical knowledge, and relationship-building skills to Scotiabank’s Courtenay branch as a Customer Experience Associate.

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