Service Manager (Fully Remote)

Manage five team leaders who carry 52 technicians across Service and NOC. Own KPIs: response time, resolution time, CSAT, ticket aging, and backlog. Requirements: Experience managing managers, ideally at an MSP. Track record moving service KPIs. NOC, HIPAA, ITIL knowledge. About Darkhorse: 100+ person team focused on one industry. Darkhorse Tech Darkhorse Tech is a managed IT services provider built for dental, supporting 1,500+ practices with IT support, cybersecurity, and HIPAA compliance. We are 100+ people focused on one industry, becoming experts in dental IT. #J-18808-Ljbffr