Customer Service Representative St. Catharines

Customer service, order processing, and problem-solving define this full-time, on-site Customer Service Representative role with Canadian Bearings in St. Catharines.

As a Customer Service Representative, you will support customers through phone, email, and in-person sales-counter interactions. You will process orders, source products, prepare quotes, manage concerns, and coordinate shipping activities. The role also includes customer invoicing, documentation, inventory tracking, and vendor collaboration.

Key Responsibilities:

• Serve as customers’ first contact across phone, email, and counter
• Process orders, freight selection, invoices, and customer requests
• Source products, prepare quotes, and complete quote follow-up
• Resolve concerns and escalate complex issues appropriately
• Coordinate shipments, carriers, inventory, and warehouse replenishment

Requirements:

• Three to five years of customer service experience
• Post-secondary education and basic computer literacy
• Effective problem-solving, analytical, and mathematical skills
• Clear verbal and written English communication
• Ability to manage competing priorities and stress

Bring customer service, order coordination, and analytical problem-solving skills to Canadian Bearings’ St. Catharines branch team.

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