Tier 2 Technical Support Specialist
Jonas Software • markham, on, Canada
3 hours ago
Job type
- Permanent
Job description
Apply advanced SQL and root-cause analysis as a Tier 2 Product Support Technical Specialist in Markham, Ontario, with hybrid office days.
Gary Jonas Computing Ltd seeks a technically strong specialist for its Club Software Support Team. You will investigate complex defects, database issues, networking environments, permissions, integrations, and installations. The position partners with Product, Engineering, and Implementation teams while serving as a technical escalation resource for Tier 1 Support.
Key Responsibilities:
- Resolve complex Tier 2 technical issues and software defects
- Develop SQL queries, validate data, and perform corrections
- Analyze logs and trace software behavior to determine root causes
- Document workarounds, known issues, findings, and permanent fixes
- Provide rotating after-hours on-call support during critical incidents
Requirements:
- Three to five-plus years in advanced technical support
- Strong SQL, relational database, and data structure knowledge
- Knowledge of Citrix, Terminal Services, and virtual servers
- Experience with Windows 11 and Windows Server
- Advanced diagnostic, analytical, and root-cause analysis skills
Bring escalation ownership, SQL expertise, and client communication skills to Jonas Club’s technical support team.
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