Service Dispatch Coordinator Windows Doors

Coordinate service dispatch, warranty claims, and repairs while connecting customers, technicians, and sales through phone and email.

This Service Coordinator manages the post-sale life cycle for homeowners and building contractors. The role requires scheduling, routing, customer communication, and service issue triage. You will also manage parts, update CRM or ERP systems, and maintain accurate service paperwork for billing. The position supports efficient completion of repairs and high customer satisfaction.

Key Responsibilities:

• Manage technician calendars and route daily service appointments
• Communicate repair updates and resolve customer complaints
• Order glass, hardware, screens, and replacement parts
• Review work orders and update CRM or ERP systems
• Submit and track manufacturer warranty claims

Requirements:

• One to three years in coordination, dispatch, or customer service
• Construction or home improvement industry experience
• Window and door product familiarity
• Scheduling software, Zoho, and Microsoft Excel experience
• Clear communication, organization, prioritization, and attention to detail

Bring service coordination, dispatch, warranty, and customer communication skills to manage post-sale repairs efficiently.

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