Senior Client Service Banking Lead

Support meaningful banking experiences at CIBC in Wetaskiwin through client service, transaction support, and guidance on complex issues.

This senior position serves Personal and Business Banking clients managing everyday accounts and products. You will lead by example, ask thoughtful questions, explain relevant services, and identify connections to CIBC specialists. The work combines client engagement with operational leadership and team mentoring.

Key Responsibilities:

• Deliver meaningful interactions focused on client needs
• Assist clients with banking transactions and account questions
• Take accountability for complex client concerns
• Provide visible support during peak banking periods
• Collaborate with leadership on complex client issues

Requirements:

• Client-first approach with empathy and authenticity
• Interpersonal communication and problem-solving abilities
• Knowledge of financial products and transaction services
• Curiosity and commitment to learning
• On-site availability during banking centre hours

Use client engagement, problem solving, and team support skills to strengthen relationships at CIBC in Wetaskiwin.

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