Remote Support Engineer at Elation Health

Join Elation Health as a Remote Support Engineer, enhancing patient experiences through AI-driven solutions and customer insights. Use your engineering skills to solve complex cases and shape product quality.
As a Support Engineer, you will bridge the gap between customers and product functions. This role requires 1-5+ years in Engineering or data analytics, with a strong focus on AI automation. You will work closely with Product and Engineering teams, synthesizing case information, and mentoring peers on AI applications and workflows.
Key Responsibilities:
• Synthesize customer insights through weekly and monthly reports
• Manage escalated customer cases with critical judgment
• Configure and own AI quality for efficient case resolution
• Automate workflows and internal tools for team efficiency
• Mentor team members on technical skills like SQL or scripting
Requirements:
• 1-5+ years experience in Engineering, AI, or data analytics
• Proficient in Python, SQL, or JavaScript
• Solid customer-facing communication skills
• Demonstrated ability to construct and ship projects
• Strong pattern recognition and problem-solving abilities
Empower clients and transform case management with your technical insight and creativity.
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