Front Store Customer Service Supervisor

Strengthen customer service operations by supervising cashiers, resolving inquiries, and maintaining merchandising standards in a Shoppers Drug Mart store.

This Front Store Supervisor manages front-store customer service functions, including cash, cashier activities, and merchandising. You answer product-location questions, handle refunds and exchanges, promote the CSI Survey, and guide store employees. You also support housekeeping, health and safety, and store policies.

Key Responsibilities:

• Answer product-location and raincheck inquiries
• Resolve customer issues using established guidelines
• Promote the CSI Survey with customers
• Ensure employees present the proper public image
• Maintain housekeeping and store image standards

Requirements:

• Strong planning, judgment, and decision-making abilities
• Independent thinking for organizing store activities
• Essential problem-solving skills for customer satisfaction
• Computer literacy and organized work habits
• Efficient time management skills

Apply customer service supervision, problem-solving, and store organization skills to support Shoppers Drug Mart customers daily.

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