Customer Service Team Lead AI
NOBL Wheels • cumberland, comox valley regional district, Canada
8 hours ago
Job type
- Full-time
Job description
Lead customer service at NOBL Wheels in Cumberland, BC, combining team coaching with practical AI and technical warranty expertise. This full-time, in-person role supports riders and business partners.
As Customer Service Lead, you will supervise representatives, strengthen technical product confidence, and improve customer experience. You will handle escalations, manage key accounts, and partner across operations. The work includes Freshdesk, CRM, Odoo, documentation, workflow automation, and ERP handoffs.
Key Responsibilities:
- Supervise, mentor, and coach customer service representatives
- Resolve complex escalations and technical warranty issues
- Maintain high-touch service for critical accounts
- Champion AI tools and workflow automations
- Build technical documentation and knowledge bases
Requirements:
- Three or more years leading customer service teams
- Practical experience with productivity and AI tools
- Strong ERP and customer support platform proficiency
- Mountain bike or cycling industry familiarity preferred
- Clear, empathetic communication with riders and partners
Bring leadership, AI literacy, and rider-first communication to NOBL Wheels customer service in Cumberland, BC.
#J-18808-Ljbffr