Library IT Service Desk Specialist

Vancouver Island Regional Library (VIRL) in Nanaimo North is seeking a Service Desk Analyst on the Information Technology team. You will be the first point of contact for staff IT issues, supporting hardware, software and network connectivity.

This full-time role requires a degree or diploma in IT, at least two years of service desk experience, and certifications such as ITIL, A+, or MCP. Knowledge of Office 365 and Azure is essential, along with the ability to manage access controls and device

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