Community Resource Centre Specialist

Support job seekers with administrative and customer service expertise as WorkLink’s Community Resource Centre Specialist across Sooke and Langford offices.

This term position supports residents accessing employment services through reception, resource-room assistance, and client intake. The role requires database experience, Microsoft Office knowledge, and clear professional communication. You will assist clients with registrations, appointments, job searches, and career resources while collaborating with the client services team.

Key Responsibilities:

• Welcome visitors and direct clients to appropriate staff members
• Answer calls, inquiries, messages, and service questions professionally
• Maintain resource areas, job listings, and community information
• Process WorkBC registrations, applications, scanning, filing, and data entry
• Support appointments, job searches, resumes, workshops, and meetings

Requirements:

• At least one year of administrative customer-facing office experience
• Experience assisting clients with detailed information and barriers
• Microsoft Office, database, and information-system working knowledge
• Accurate organization, prioritization, communication, and time management skills
• Ability to de-escalate concerns while maintaining confidentiality and boundaries

Bring administrative accuracy, client support, and employment-resource knowledge to WorkLink’s community-focused services in Sooke and Langford.

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