Bilingual Technical Support Analyst

Use French and English to provide real-time technical support for AGDATA tools and services from the Cambridge office as needed. Troubleshoot customer issues.

As a Bilingual Customer Support Analyst, you will diagnose data submission problems, explain resolutions, and support assigned accounts. The work combines customer communication, technical troubleshooting, data processing, and collaboration across engineering, sales, customer success, and other departments. You will build knowledge of AGDATA solutions while helping improve experiences and internal processes.

Key Responsibilities:

• Provide real-time support for AGDATA tools and services
• Diagnose and resolve customer data submission issues
• Educate customers on resolutions and best practices
• Collaborate across functional teams on complex cases
• Assist with data entry, processing, cleansing, and matching

Requirements:

• Bilingual French and English communication by phone and email
• Strong reading comprehension, critical thinking, and problem-solving skills
• Ability to multitask, prioritize, and manage time effectively
• Proficiency in MS Office
• Cambridge-area location for office responsibilities as needed

Apply technical troubleshooting, bilingual communication, and data support skills while serving AGDATA customers and maintaining positive account relationships.

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