Mental Health Intake Worker

Use mental health intake, triage, and risk assessment skills as an OSP Intake Worker in a hybrid Hamilton position. Support clients across Ontario West.

St. Joseph’s Healthcare Hamilton employs this full-time, temporary worker within the Ontario Structured Psychotherapy West Region program. The position supports centralized screening, intake, triage, and referral management. It involves clinical measures, telephone interviews, safety planning, service navigation, and documentation.

Key Responsibilities:

• Review referrals against standardized OSP eligibility criteria
• Conduct telephone intake and triage interviews
• Complete risk assessments and safety planning
• Document referral, clinical, and scheduling information
• Provide basic counselling and service navigation

Requirements:

• Undergraduate degree in a related health discipline
• One to two years’ mental health experience
• Experience with screening, intake, triage, and referrals
• Knowledge of PHQ-9, GAD-7, and related measures
• Fluent written and verbal English and French

Apply mental health screening, telephone intake, and risk-management expertise supporting evidence-based psychotherapy access throughout Ontario West.

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