Shelter Support Worker Duncan

Support adults experiencing homelessness as a casual Shelter Resource Worker in Duncan, BC, using crisis support and community referrals. Work across varied shifts.

At Lookout Housing and Health Society, Shelter Resource Workers provide direct service in a 24-hour emergency shelter. You will support guests facing homelessness, addictions, mental health concerns, and multiple barriers. The work includes intakes, orientations, referrals, basic necessities, records, and public service connections.

Key Responsibilities:

• Support, supervise, and assist homeless adults facing multiple barriers
• Accept referrals and share information with external resources
• Refer guests to community services matching their needs
• Complete records and maintain required statistical data
• Maintain a safe, supportive shelter environment

Requirements:

• Related certificate or Grade 12 plus two years’ related experience
• Current Occupational First Aid Level 1 Certificate
• Familiarity with addiction, mental health, income assistance, and harm reduction resources
• Strong communication, documentation, organizational, and stress-management skills
• Vulnerable Sector Criminal Record Clearance required

Bring community resource knowledge, crisis support, and careful documentation to shelter services at Lookout Housing and Health Society.

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