Onsite IT Support Specialist Cambridge

Support Windows, Microsoft 365, and network users as Kane Veterinary Supplies’ full-time onsite IT Support Specialist in Cambridge, Ontario. Serve office and warehouse employees independently onsite.

This IT Support Specialist provides first- and second-level desktop support while coordinating escalations with Patterson’s Edmonton-based Information Systems team. The position supports Windows 10/11, Microsoft 365, Active Directory, VPN, Remote Desktop, and business applications. You will maintain equipment, local infrastructure, and warehouse technology, including AIMS ERP and WMS.

Key Responsibilities:

• Diagnose desktop, printer, peripheral, software, and connectivity issues
• Prepare, deploy, replace, and inventory user equipment
• Support warehouse scanners, handheld devices, and label printers
• Administer accounts, permissions, VPN, and Remote Desktop access
• Coordinate network incidents, projects, updates, and vendor issues

Requirements:

• IT diploma or equivalent practical experience
• One to three years of hands-on IT support experience
• Working knowledge of Windows 10/11 and Microsoft 365
• Knowledge of Active Directory, VPN, and Remote Desktop
• Basic TCP/IP, DNS, DHCP, LAN, and Wi-Fi troubleshooting

Apply onsite IT support, customer service, and independent troubleshooting skills across Kane’s Cambridge office and warehouse.

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