Senior Customer Experience Associate Banking
Scotiabank • surrey, metro vancouver regional district, Canada
8 hours ago
Job description
Customer service and digital banking define this Senior Customer Experience Associate role at Scotiabank’s Nordel Crossing branch in Surrey, British Columbia.
As a senior member of the Canadian Banking Branch network, you will support customers throughout their banking journeys. The position emphasizes customer relationships, simple sales, financial advice, and technology expertise. You will help customers manage banking needs while contributing to branch targets and delivering clear, friendly assistance.
Key Responsibilities:
- Lead the lobby and triage customers appropriately
- Identify simple sales opportunities and fulfill customer needs
- Open day-to-day accounts and process GICs
- Introduce mobile banking applications to clients
- Assist customers with digital banking options
Requirements:
- Experience conducting simple sales and marketing calls
- Experience providing financial advice
- Strong technical skills with digital banking options
- Flexible schedule availability
- Previous banking experience is a strong asset
Bring relationship-building, financial advice, and digital banking skills to Scotiabank customers at Nordel Crossing in Surrey.
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