Customer Experience Associate Banking

Deliver accurate financial transactions and thoughtful banking guidance as a part-time Customer Experience Associate onsite in Burnaby, British Columbia. Support positive customer interactions at TD Canada Trust.

As a Customer Experience Associate, you will understand customer needs and recommend suitable banking solutions. You will process deposits, withdrawals, and bill payments while following procedures, regulations, and TD's Code of Conduct and Ethics. You will also resolve concerns and complete business processes accurately.

Key Responsibilities:

• Process deposits, withdrawals, and bill payments accurately
• Determine customer needs and recommend appropriate banking solutions
• Respond to concerns and escalate non-standard activities
• Promote banking solutions and complete business processes
• Recommend operational improvements supporting operational excellence

Requirements:

• High School diploma or one-plus years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organization, planning, and time management skills
• Hands-on knowledge of Microsoft Word, Excel, Outlook, and internet
• Accurate, detail-oriented communication with customers and coworkers

Apply customer experience, transaction accuracy, and banking solution knowledge to support TD Canada Trust customers in Burnaby.

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